Return
Effective October 7, 2026. We want you to understand the return process before ordering from Doorscart.
30-day return requests
Email service@doorscart.com within 30 days after delivery to request a return. Include your order number, the item and the reason. Items returned for a change of mind should be unused, in their original condition and accompanied by their original packaging where practical. Proof of purchase is required. Do not send a parcel before receiving return instructions.
Return process and address
- Contact us within the request period.
- Wait for instructions and confirmation of the return destination.
- Package the item securely and keep a tracking receipt.
Our return address is Unit 1-4-1, No. 36-2 Xiaoxi Road, Shenhe District, Shenyang City, Liaoning Province, China. Returns are international from the United States; consider the cost before ordering.
Who pays return postage?
For personal reasons or a change of mind, the buyer pays return shipping. Original shipping charges are not normally refunded for these returns, except where required by law. If an item arrives damaged, defective or incorrect, contact us promptly with details and photographs where practical. We review the circumstances and arrange an appropriate remedy and shipping instructions. Do not pay return costs for such an issue without discussing the process with us.
Refund review and payment
After receiving the return, we inspect it and process approved refunds within 10 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the funds. We will tell you if a return is declined or a deduction is proposed, explain the reason and respect any mandatory rights that apply.
Exchanges and cancellations
Contact us to discuss an exchange; availability and any price difference will be confirmed before arrangements are made. To cancel or correct an order, email us as soon as possible. We cannot guarantee a change after processing or dispatch. If cancellation is no longer possible, an eligible item can be handled through the return process.
Exceptions and consumer rights
We may decline change-of-mind returns of used or damaged items, or items that cannot reasonably be returned in their original condition. No blanket exception removes a remedy for defective or misdescribed goods. Nothing in this policy limits mandatory consumer rights, statutory remedies or cooling-off rights where applicable.